This section outlines the design model I typically employ in my various projects. This model, known as the CRIT model, is the culmination of an in-depth analysis conducted during my PhD studies, involving two case studies. Through inductive thematic analysis of the data from these case studies, I identified key aspects that contribute to an effective design model for complex systems.
The CRIT model stands for Complexity, Relevance, Involvement, and Trust.
As illustrated in the figure above, when the dynamics of complexity are thoroughly defined, researched, and understood, the design process activities and resulting systems become contextually relevant. This relevance fosters increased trust and involvement among stakeholders in both the design process and the final systems. Moreover, stakeholder involvement and trust not only result from relevance but also play a crucial role in achieving a comprehensive understanding of contextual complexity. Thus, trust and involvement are both outcomes of relevance and essential components for grasping the intricacies of contextual complexity.